Refund policy

EXCHANGES & RETURNS

Exchanges

Exchanges can be made within 30 days of shipment.  If you need to exchange an item please contact us.  We will e-mail you the paperwork to include in your package with the items you want to exchange – or we will call you if your request needs more personal attention.  Any price discrepancy for exchanged items will be processed once returned item is received, before the new item is sent. Please allow 1-2 weeks for your exchange to be fully processed (due to shipping times).  If you need faster service, we suggest you use UPS or FedEx to send the item to us – all shipping charges on items being sent to us must be prepaid.  We also recommend you insure your return shipment as we are not responsible for lost or stolen return packages.  Please be aware that shipping charges will apply for the shipping of the new item.  Adding items to your exchange will be considered a new order and will require additional shipping charges. 

Returns

All returns for credit or refund can be made within 30 days of shipment.  Refunds apply to merchandise only; shipping charges are non-refundable.  If you need to exchange an item please contact us.  We will e-mail you the paperwork to include in your package with the items you want to return – or we will call you if your request needs more personal attention.  Please allow 1-2 weeks for your return to be processed (due to shipping time).  For faster service, we suggest you use UPS or FedEx to return your merchandise – all shipping charges on returns must be prepaid.  We also recommend you insure your return shipment as we are not responsible for lost or stolen return packages.

Returning A Defective Or Incorrectly Shipped Item:

If you believe we have made an error in your order, or if an item is defective, please  contact us right away so we can make arrangements for return shipping.  There is no charge to you for the return of wrong or defective items.  (The original shipping charge you paid to have the item shipped to you is non-refundable.)  Please do not send us a wrong or defective item without talking to us first as all returns must be preapproved and the shipping prepaid, either by us or you!

Returning Or Exchanging An Item That Does Not Fit:

No matter how hard we try, we cannot guarantee that, even with sizing charts and our special tips, every item is going to fit.  There really is no substitute to trying things on in person; but we will be more than happy to help you as much as we can.  Feel free to contact us if you would like to talk to someone about sizing details on any of our items.  Items that do not fit and need to be returned or exchanged are not considered defective or an error in your order, so you will need to pay return shipping for returned items and the shipping charges for exchange items to be sent to you

Items That May Not Be Returned or Exchanged:

Tights, fishnets and items marked as Clearance or Discontinued cannot be returned or exchanged unless they are defective or were sent to you in error.  Special Order items are not normally eligible for returns or exchanges; handled on a case-by-case basis, they will be accepted for return or exchange solely at our discretion.

Product Condition:

All items need to be tried on, of course.  However, they must not have been worn to dance class or appear to have been worn, in order to be returned or exchanged.  All items must be in their original resalable packaging with tags attached.  Laundered items cannot be returned or exchanged.  Shoes must not appear to have been worn (see our Special Tips below) and should be returned in their original undamaged shoe box.  All shoe accessories (i.e. laces, ties, bags, etc) must be returned along with the shoes.  Please place the package inside another shipping container or box.  Do not tape and/or label the shoe box or item packaging or the product cannot be accepted for return or exchange.

Special Tips For Trying On Shoes:

If you need to return or exchange the shoes from your order, they must be returned in perfectly new, unmarred, and unsoiled condition.  Read up on our sizing tips for the kind of shoe you are trying on, especially if it’s your first time wearing these shoes to be sure the fit is right and/or that the growing room is appropriate before you decide to return or exchange.  If you are still not sure, contact us!

Ballet/Pointe/Jazz Shoes:  Make sure your feet are clean and dry before putting them into a new shoe.  Imprints will be left on the inside if your feet are damp.  Putting a clean pair of tights on first is always a good idea.  Lay a clean, dry towel down on the floor before trying them on as the shoes soil very easily and the satin on pointe shoes can become scratched and marred even on carpet.  Attaching anything to the shoes, such as elastic or ribbon, will make shoes non-returnable.

Tap Shoes/Dance Sneakers:  Please try these shoes on a carpeted floor only.  The taps can scratch very easily and scratches will make the shoes non-returnable.  Dance sneakers are a little tougher – but why take a chance!

Do not wear any shoes to a dance class if you think you may need to return them.  If you want your teacher to see you in your shoes first, make sure to take precautions (like taking a towel along with you and not attaching elastic or ribbon) to keep them returnable until she/he has approved them.  Take along another pair of shoes for class just in case.  Wearing your shoes in a dance class will make them non-returnable.

Need More Information?

We’re available to help you place your order, follow-up on existing orders, provide information, or check on product availability.  Please contact us and we will be happy to help you.

The information on the mydanceshoppe.com websites may contain typographical errors or inaccuracies and may not be complete or current.  We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).  Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.  We apologize for any inconvenience this may cause you.