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What are your return policies and procedures?

First Things First!  We want our customers to be happy and satisfied with every purchase!  Help us to help you by insuring that all items returned to us (including the packaging they came in) are in new, "pristine condition".  We have included some tips to help you make sure the items you have purchased remain unsoiled until you have made a decision on sizing, etc.

How To Return An Item:
All returns for credit or refund can be made within 30 days of shipment.  Refunds can be made for actual merchandise purchases only (i.e. gift cards cannot be refunded).  Shipping charges are non-refundable.  If you need to return an item, please contact us so we can collect the information we need and get the process started.  You will be issued an RA Number and receive our Return/Exchange Form by email for you to fill out and include in your package with the items you want to return -- or we will call you if your request needs more personal attention.  Your completed Return/Exchange Form (including RA Number) must be sent along with the item(s) you are returning in order for us to process your return.  Please allow 2-3 weeks for your return to be processed.  For faster service, we suggest you use UPS or FedEx to return your merchandise -- all shipping charges on returns must be prepaid.  We also recommend you insure your return shipment as we are not responsible for lost or stolen return packages.

Returning A Defective Or Incorrectly Shipped Item:
If you believe we have made an error in your order, or if an item is defective, please contact us right away so we can verify what is wrong and make arrangements for return shipping.  There is no charge to you for the return of wrong or defective items.  (The original shipping charge you paid to have the item shipped to you is non-refundable.)  Please do not send us a wrong or defective item without talking to us first as all returns require an RA Number, a Return/Exchange Form and shipping must be prepaid, either by us or you!

Returning Or Exchanging An Item That Does Not Fit:
No matter how hard we try, we cannot guarantee that, even with sizing charts and our special tips, every item is going to fit.  There really is no substitute to trying things on in person; but we will be more than happy to help you as much as we can.  Please contact us and give us your phone number if you would like to talk to someone about sizing details on any of our items.  Items that do not fit are not considered defective or an error in your order, so if you need to return or exchange this item, all return shipping and/or reshipment fees will apply.

Items That May Not Be Returned Or Exchanged:
Tights, fishnets and items marked Clearance, Liquidation or Discontinued cannot be returned or exchanged unless they are defective or were sent to you in error.  Special Order items will be handled on a case-by-case basis and will be accepted for return or exchange solely at our discretion.