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Exchanges & Returns
What are your exchange policies and procedures?
  First Things First!  We want our customers to be happy and satisfied with every purchase!  Help us to help you by insuring that all items returned to us for an exchange (including the packaging they came in) are in new, pristine condition.  We have included some tips to help you make sure the items you have purchased remain unsoiled until you have made a decision on sizing, etc.

Exchanges:
Exchanges can be made with 30 days of shipment.  If you need to exchange an item, please contact us so we can collect the information we need and get the process started.  You will be issued an RA Number and receive our Return/Exchange Form by email for you to fill out and include in your package with the items you want to exchange -- or we will call you if your request needs more personal attention.  Your completed Return/Exchange Form (including RA Number) must be sent along with the item(s) you are returning in order for us to process your exchange.  Exchanges can only be made for items of equal or greater value than the items being exchanged.  Please allow 2-3 weeks for your exchange to be processed.  If you need faster service, we suggest you use UPS or FedEx to send the item to us -- all shipping charges on items being sent to us must be prepaid.  We also recommend you insure your return shipment as we are not responsible for lost or stolen return packages.  Please be aware that a reshipment fee (minimum fee is $6.00) will apply.  Adding items to your exchange will be considered a new order and will require additional shipping charges.

Returning Or Exchanging An Item That Does Not Fit:
No matter how hard we try, we cannot guarantee that, even with sizing charts and our special tips, every item is going to fit.  There is really no substitute to trying things on in person; but we will be more than happy to help you as much as we can.  Please contact us and give us your phone number if you would like to talk to someone about sizing details on any of our items.  Items that do not fit are not considered defective or an error in your order, so if you need to return or exchange this item, all return shipping and/or reshipment fees will apply.

Items That May Not Be Returned Or Exchanged:
Tights, fishnets and items marked as Clearance or Discontinued cannot be returned or exchanged unless they are defective or were sent to you in error.  Special Order items will be handled on a case-by-case basis and will be accepted for return or exchange solely at our discretion.
What do you mean by "pristine condition?"
  All items need to be tried on, of course. However, in order for us to sell items to you, (or anyone else for that matter!) they must not have been worn, or appear to have been worn, in order to be returned or exchanged. All items must be in their original resalable packaging with tags attached. Laundered items cannot be returned or exchanged. Shoes must not appear to have been worn. Shoes should be returned in their original undamaged shoe box. All shoe accessories (such as laces, ties, dust bags, etc.) must be returned along with the shoes. Please place the package inside another shipping container or box. Do not tape and/or label the shoe box or item packaging; the package is now destroyed and the product cannot be accepted for return or exchange.

Some Special Tips For Trying On Shoes:
If you need to return or exchange the shoes from your order, they must be returned in perfectly new, unmarred, and unsoiled condition. Check out our sizing tips located on each item's product page for the kind of shoe you are trying on, especially if it's your first time wearing these shoes, to be sure the fit is right and/or that the growing room is appropriate before you decide to return or exchange. If you are still not sure, contact us and we will get back to you as soon as possible.

Ballet/Pointe/Jazz Shoes:
Make sure your feet are clean and dry before putting them into a new shoe. Imprints will be left on the inside if your feet are damp. Putting a clean pair of tights on first is always a good idea. Lay a clean, dry towel down on the floor before trying them on as the shoes soil very easily and the satin on pointe shoes can become scratched and marred even on carpet. Attaching anything to the shoes, such as elastic or ribbon, will make the shoes non-returnable.

Tap Shoes/Dance Sneakers:
Make sure your feet are clean and dry before putting them into a new shoe. Imprints will be left on the inside if your feet are damp. Putting a clean pair of tights or socks (if that is what you will be wearing in class) on first is always a good idea. Please try these shoes on a carpeted floor only. The taps can scratch very easily and scratches will make the shoes non-returnable. Dance sneakers are a little bit tougher -- but why take a chance!

Dance Class:
DO NOT wear any shoes to a dance class if you think you may need to return them. If you want your teacher to see you in your shoes first, make sure to take precautions (like taking a towel along with you and not attaching elastic or ribbon) to keep them returnable until she has approved them. Take along another pair of shoes for class just in case. Wearing your shoes in a dance class will make them non-returnable.
I received the wrong item.
  If you feel that you have received the wrong item, please contact us within 3 days of when you received it and we will get back to you as soon as possible.
What are your return policies and procedures?
  First Things First!  We want our customers to be happy and satisfied with every purchase!  Help us to help you by insuring that all items returned to us (including the packaging they came in) are in new, "pristine condition".  We have included some tips to help you make sure the items you have purchased remain unsoiled until you have made a decision on sizing, etc.

How To Return An Item:
All returns for credit or refund can be made within 30 days of shipment.  Refunds can be made for actual merchandise purchases only (i.e. gift cards cannot be refunded).  Shipping charges are non-refundable.  If you need to return an item, please contact us so we can collect the information we need and get the process started.  You will be issued an RA Number and receive our Return/Exchange Form by email for you to fill out and include in your package with the items you want to return -- or we will call you if your request needs more personal attention.  Your completed Return/Exchange Form (including RA Number) must be sent along with the item(s) you are returning in order for us to process your return.  Please allow 2-3 weeks for your return to be processed.  For faster service, we suggest you use UPS or FedEx to return your merchandise -- all shipping charges on returns must be prepaid.  We also recommend you insure your return shipment as we are not responsible for lost or stolen return packages.

Returning A Defective Or Incorrectly Shipped Item:
If you believe we have made an error in your order, or if an item is defective, please contact us right away so we can verify what is wrong and make arrangements for return shipping.  There is no charge to you for the return of wrong or defective items.  (The original shipping charge you paid to have the item shipped to you is non-refundable.)  Please do not send us a wrong or defective item without talking to us first as all returns require an RA Number, a Return/Exchange Form and shipping must be prepaid, either by us or you!

Returning Or Exchanging An Item That Does Not Fit:
No matter how hard we try, we cannot guarantee that, even with sizing charts and our special tips, every item is going to fit.  There really is no substitute to trying things on in person; but we will be more than happy to help you as much as we can.  Please contact us and give us your phone number if you would like to talk to someone about sizing details on any of our items.  Items that do not fit are not considered defective or an error in your order, so if you need to return or exchange this item, all return shipping and/or reshipment fees will apply.

Items That May Not Be Returned Or Exchanged:
Tights, fishnets and items marked Clearance, Liquidation or Discontinued cannot be returned or exchanged unless they are defective or were sent to you in error.  Special Order items will be handled on a case-by-case basis and will be accepted for return or exchange solely at our discretion.